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CONTACT THE PORTAL TEAM

If you have an emergency, call our 24-hour Portal helpline on 03332 079 501. If you have a non-urgent maintenance or works problem to report, please use the form below. This will be looked at within one working day.

If you have a general enquiry about estate management at Eddington, you can email us at portal@testserver.com

The Portal office is located at the centre of the site at 25

Portal Estate

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View Sent Reports »

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REQUEST HELP

To report a fault on-site, please use the form below. When reporting a fault, please supply as much information as possible, including:

  • How it is best to contact you
  • When it will be best to get access to your property on order to investigate the matter
  • Whereabouts the issue is
  • The nature of the issue
  • A description of the issue

Where Portal have provided instructions and information about how to use various aspects or items within your home, a call out charge may be issued should you call out our services team to demonstrate the use or proper functioning of such items. All instructions can be found on the Home User Guide section of the Portal website. You will be advised of any call out charges when you request these services. This includes, but is not limited to: windows opening and closing, turning on and managing the heating system, using white goods. Charges will not be issued for defects within apartments.

If you wish for Portal to accompany third party contractors who are completing works in your apartment on your behalf, a fee for the time taken to escort any contractors may be charged to you. You will be advised of any escorting fees when you request these services.

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Request Help Form

Category

 

Description
Please describe the fault in as much detail as possible

 

Location
Please provide an accurate and full description of where the problem is. As a minimum please provide the postcode and apartment/property door number. Where possible please also provide additional information such as the room, or place in the room where the problem is located.

 

Property Access
Do you give permission for Portal to access your apartment to respond to this enquiry?


 

Additional Information

 
 

Upload a Photo (optional)

Contact Details
Name
Phone
Email
 

Message

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