@extends('customer.layouts.new-app')
@section('title')
    Customer Care:What is a Defect?
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@section('content')
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            @include('customer.customer_care.sidebar')
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                <h1>WHAT IS A DEFECT?</h1>
                <p>A defect is the malfunction of any piece of equipment, materials or faulty workmanship by installers that is affecting the correct operation or performance within the apartment.</p>
                <p>Important – Any issue not related to defective workmanship or materials will not be covered by the defect liability period. Generally, these are the responsibility of the owner/leaseholder e.g:</p>
                <ul>
                    <li>Damage due to wear and tear.</li>
                    <li>Damage due to misuse.</li>
                    <li>Incorrect operation or maintenance of components – not following the user instructions.</li>
                </ul>
                <p>As you settle into your home, some issues may arise that have no detrimental impact on the structure of your home, and are therefore not classed as defects:</p>
                <ul>
                    <li>Patchy paintwork</li>
                    <li>Shrinkage cracks in plastered surfaces that are smaller in width than a £1.00 coin</li>
                    <li>Any marked, dented, cracked, scratched or stained surfaces that were not reported prior to moving in</li>
                    <li>Uneven floors</li>
                    <li>Blown light bulbs</li>
                    <li>Faulty white goods (these should be reported to the manufacturer directly)</li>
                </ul>
                <p>Please also note that if you have reported a defect and a contractor attends your apartment and it is found that no defect is present then you may be charged for the visit.
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